Ep. 60 | Measuring Success in Your Inventory

In this episode, Nicole discusses what success looks like when properly managing an inventory system. She also talks about some common red flags to watch for that would uncover problems.


  • First red flag is if you are running out of items on a consistent basis. This is an indicator that there is a problem.
  • Performing a root cause analysis is critical to be sure that you are addressing the real problem.
  • Expiring products are another indicator that there is a problem in the system.
  • If people are always asking where something is then there could be a problem.
  • Be sure to create Key Performance Indicators (KPI) and evaluate them each month.
  • When designing your processes think about the long term and how they can grow and adapt to the business.
  • If you’re having trouble finding time to manage the system, then do not be afraid to delegate some processes.
  • If your system feels like it is running smoothly, and it mostly runs itself then that could be a sign of success.
  • Keep track of what people are asking you about so you can catch trends.


Hi, I’m Nicole Clausen and I started Veterinary Care Logistics with the dream of changing the way we manage inventory together.

With 14+ years of experience in the veterinary industry, I have worked in several positions from receptionist to operations manager for several different hospitals.

While no two practices are ever just alike, I noticed one common problem: a lack of inventory management and control.

If you are tasked with managing inventory, I understand first-hand the challenges you face.

When I first started managing inventory, I struggled with the same things that many of my client’s experience: a to-do list up my chin and a pretty persistent case of imposter syndrome. But jolting awake in the middle of the night, wondering if you remembered to order rabies vaccines is no way to live.

I knew something had to change.

Veterinary Care Logistics was born out of the demand by several industry leaders to utilize my inventory system as a model throughout the country. Whenever I tell people what I do, I usually get a puzzled reaction: “Why would you want to do that? I hate inventory!” Truthfully, I love the puzzles, the numbers, and the strategies of inventory. But what really sets my soul on fire is creating lightbulb moments.

New clients who often come to me tell me that they feel like they’re drowning or that they think they’re just not cut out for this. Then once we start working together, putting systems in place, there’s always, always an “ah-ha” moment.

And at that moment, a shift occurs. You know exactly what you need to do. Your confidence rises. And the confusion, overwhelm, worry all begin to melt away like a bad, backordered-rabies-vaccine dream.

These are the moments I live for.


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