In this episode, Emmitt and Nicole discuss the vital role that continuous improvement can play in operating a hospital. A good continuous improvement strategy can decrease stress, improve inventory, and generate revenue growth. Emmitt talks about some dos and donâ€™ts of cost of goods and managing goals.
I consider myself a servant business leader. Itâ€™s important to know your role in any team and any given situation. While I enjoy digging into processes and problems to identify the root cause opportunities and designing solutions, itâ€™s important as a leader to pull back and give guidance to the team to deliver outcomes. This takes diligence, patience, humility, and perseverance to get sustainable results.
Iâ€™ve been fortunate to spend most of my career within the veterinary space. From Banfield where I spent over a decade managing hospitals, building and delivering large scale improvement projects, and leading the acquisitions team to lead and grow Smart Flow to a successful exit as its COO and now managing a large team of leaders, thinkers, doers, and planners at IDEXX Veterinary Software and Services I have dedicated myself to learning and applying new skills and insights to lead successful organizations. I have simple philosophies that guide me and allow me to lead teams successfully. First and foremost is you donâ€™t have a successful business without a successful team that is focused on the customerâ€™s needs.
I enjoy life and appreciate the passion I get to bring to my career. Itâ€™s a purposeful cause to serve this industry and enable healthcare for our four-legged companions and I look forward to continuing that path. I believe SaaS applications in this space are the next phase of my journey and I will continue to learn and develop the skills necessary to lead teams in offering high-value software solutions to veterinary hospitals.