Ep. 22 | Strategies for Communicating with Clients During COVID with Debbie Boone, CVPM

In this episode of the Inventory Nation Podcast, I’m delighted to be joined by Debbie Boone, CVPM, the owner and consultant at 2 Manage Vets.

Debbie is a self-professed “customer service geek and champion for animal health”. She began her training in business management and the care of customers while growing up in her family’s six restaurants. She laughingly jokes “her parents were firm believers in child labor” so she started working with the public at the ripe old age of twelve. A love of animals lead her to a degree in Animal Science from NC State University. To get her foot in the door to her dream job, she began her career in veterinary medicine as a part-time receptionist in 1985. Her business, retail & hospitality background quickly moved her into the position of hospital administration. She managed AAHA accredited hospitals for 23 years. Her rather unique skill set includes experience with small animal, mixed animal, specialty, emergency, and even shelter management. She is considered an expert in team communication, creating a positive practice culture, and developing monthly paid wellness plans for veterinary practices.


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