TUNE IN: APPLE PODCASTS | SPOTIFY | GOOGLE PODCASTS | AMAZON MUSIC
In this episode, Emmitt and Nicole discuss the key strategic goals of Galaxy Vets and why each area is critical to operating a business where employees and customers are happy.
EPISODE HIGHLIGHTS
- Galaxy Vets strategic goal is to decrease burnout.
- They want to focus on reducing Economic Euthanasia, resolving compensation conflict, and shared ownership.
- Galaxy wants to reduce the complexity of veterinarian care.
- Plans to leverage tele-medicine to manage demand.
- If the employees are not happy then the customers will not be happy either.
- Strong business processes allow predictability which in turn alleviates stress and burnout.
- Having customers and employees take surveys can give you great information about overall service levels and satisfaction.
- The 5 Why troubleshooting process is a great tool to dig into what the root causes of problems are.
- Be curious. If something just doesn’t feel right; ask why.
- Galaxy Vets has a shared ownership model.
MEET EMMITT NANTZ
Emmitt Nantz, Galaxy Vets Chief Operating Officer, MBA
I consider myself a servant business leader. It’s important to know your role in any team and any given situation. While I enjoy digging into processes and problems to identify the root cause opportunities and designing solutions, it’s important as a leader to pull back and give guidance to the team to deliver outcomes. This takes diligence, patience, humility, and perseverance to get sustainable results.
I’ve been fortunate to spend most of my career within the veterinary space. From Banfield where I spent over a decade managing hospitals, building and delivering large scale improvement projects, and leading the acquisitions team to lead and grow Smart Flow to a successful exit as its COO and now managing a large team of leaders, thinkers, doers, and planners at IDEXX Veterinary Software and Services. I have dedicated myself to learning new skills and insights to lead successful organizations. I’m now happy to apply them as the Chief Operating Officer at Galaxy Vets, a veterinary healthcare system co-owned by its employees. I have simple philosophies that guide me and allow me to lead teams successfully. First and foremost is you don’t have a successful business without a successful team that is focused on the customer’s needs.
I enjoy life and appreciate the passion I get to bring to my career. It’s a purposeful cause to serve this industry and enable healthcare for our four-legged companions and I look forward to continuing that path. I believe SaaS applications in this space are the next phase of my journey and I will continue to learn and develop the skills necessary to lead teams in offering high-value software solutions to veterinary hospitals.
Emmitt brings a breadth of experience and a strong passion for operational improvement in veterinary hospitals to the role.
LINKS + RESOURCES MENTIONED IN THE EPISODE
- VISN: https://www.veterinaryisn.com/
- Inventory Ally – Inventory Management Software: https://inventoryally.com/
- Free Resources: www.vetlogic.co/education
